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Difficult Conversations: How to Discuss What Matters Most


  


 : Difficult Conversations: How to Discuss What Matters Most
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List Price: $18.00
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Binding: Paperback
Brand: Penguin Books
EAN: 9780143118442
Edition: Anniversary, Updated
Feature: Penguin Books
ISBN: 9780143118442
Item Dimensions: 7705065559
Label: Penguin Books
Languages: EnglishPublishedEnglishOriginal LanguageEnglishUnknown
Manufacturer: Penguin Books
Number Of Items: 1
Number Of Pages: 352
Publication Date: November 02, 2010
Publisher: Penguin Books
Release Date: November 02, 2010
Studio: Penguin Books

Features:
  • Penguin Books



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Product Description:
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving





 



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